Account and Data Deletion

At Speakada LLC, the creators of SpeakPrac, we are committed to protecting your privacy and providing you with control over your personal data. This page outlines the process for requesting the deletion of your account and associated data from the SpeakPrac App and our related services.

How to Request Account Deletion

To request the deletion of your SpeakPrac account and all associated data, please follow these steps:

  1. Send an Email: Compose an email to our support team at support@speakprac.com.
  2. Subject Line: Please use the subject line: “Account Deletion Request - SpeakPrac”.
  3. Email Content: In the body of your email, clearly state your request for account deletion. To help us identify your account, please include the email address associated with your SpeakPrac account.
  4. Verification: For security purposes, we may need to contact you to verify your identity and confirm your request before proceeding with the deletion.
  5. Processing Time: Once your identity is verified, we will process your account deletion request, typically within 7-14 business days. We will notify you via email once the deletion process is complete.

What Happens When Your Account is Deleted?

Upon successful verification and processing of your deletion request, the following actions will be taken:

Data that WILL be permanently deleted:

  • Your SpeakPrac User Account: Your authentication record (including email, password hash, and any linked sign-in methods) will be deleted from Firebase Authentication.
  • User Profile Data: Your user document in our database (Firestore) which includes personal information you provided (e.g., name, learning goals).
  • Audio Recordings & Transcripts: All audio files you recorded in the App and their associated transcripts, AI feedback, and speech metrics stored in our database.
  • Klaviyo Marketing Profile: If you subscribed to our newsletter, your profile in Klaviyo associated with your email address will be deleted or suppressed.

Data that MAY be retained (and for how long):

  • Anonymized Aggregated Data: We may retain anonymized and aggregated data (data that cannot be used to identify you personally) for analytical purposes to improve our Services.
  • Backup Archives: Our databases are regularly backed up. Deleted data may persist in these archives for a limited period (typically up to 30-90 days) before being overwritten.
  • Support Correspondence: Emails you have sent to our support address will remain in our email system.
  • Transaction Identifiers: If you have made any purchases through our Services (such as SpeakPrac Pro or Digital Flashcards), non-personally identifiable transaction identifiers (e.g., from Stripe or Google Play) may be retained for financial auditing and legal compliance for the period required by law. We do not store your credit card or full payment details.

Requesting Deletion of Specific Data

If you wish to delete specific data (e.g., individual recordings) without deleting your entire account, you can request this by emailing support@speakprac.com with clear details of the data you wish to have deleted.

Contact Us

If you have any questions about this process, please contact us at support@speakprac.com.

This data deletion policy is effective as of 14 May, 2025. Speakada LLC reserves the right to update this policy as needed.